Terms of Use

1. Eligibility and account

You must be at least 18 years old. Keep account credentials secure, provide accurate registration information and tell us promptly about suspected misuse. You may not use another person's account.

2. Service and content

MyBubble stores private notes, images and PDFs and provides optional requested AI processing, search, reminders, export and deletion tools. A non-AI private save remains available independently of sensitive-AI authorization.

You retain rights in your content and grant us only the limited, non-exclusive right needed to host, process, back up and display it to you and perform requested operations. Do not submit unlawful content or material you lack the right to process. If content identifies or concerns another person, submit it only when you have a lawful reason and authority to do so, and include no more personal data than necessary. This responsibility does not limit that person's data-protection rights or MyBubble's obligations as controller. Deliberate AI processing of another person's special-category data or criminal-conviction/offence data is unsupported.

3. AI limits

You are interacting with an AI-enabled feature when using Smart Processing, Ask Bubble or Smart Search. Outputs may be incomplete or wrong and do not replace professional medical, legal, tax, financial or other advice. Verify important facts against originals and use your own judgment. Consequential actions require your confirmation where offered. MyBubble is not an emergency service; do not use it as the only source for urgent medical, legal, financial, safety or deadline decisions.

4. Free and Plus

Free and Plus allowances are shown before use. Plus costs a total CZK 199 per month, is monthly only, has no annual plan and no free trial, and renews automatically until cancelled. Purchase and subscription management take place on the web. The Android app is consumption-only and does not collect card data or sell Plus in-app.

Cancellation stops future renewal and Plus continues through the already-paid period. If renewal fails, a 7-day grace period applies, after which the account becomes Free if payment is not recovered. Downgrade does not delete account content. A confirmed full refund ends Plus immediately and does not delete content.

5. Initial purchase withdrawal

Plus may start immediately after purchase only after your separate express request to begin during the 14-day withdrawal period. For the initial Plus contract, if you validly exercise the statutory distance-contract withdrawal right within the applicable 14 days, we voluntarily refund the full amount paid. Plus ends immediately after the full refund is processed. This consumer-friendly promise does not remove other mandatory remedies or rights.

6. Conformity, updates and complaints

We provide the digital service with the features and updates promised at purchase and address a lack of conformity according to mandatory Czech and EU consumer law. Contact [email protected] with the account email, a description and relevant content-minimal evidence. We may ask for reasonable cooperation to diagnose the issue.

7. Suspension, availability and liability

We may proportionately restrict access to protect users, comply with law, prevent serious abuse or address a material breach. Where practicable, we explain the reason and offer a way to challenge mistakes. We work to keep MyBubble safe and available but do not promise uninterrupted operation or error-free AI. Nothing excludes liability or consumer rights that cannot lawfully be excluded.

8. Account and plan ending

You can cancel Plus without deleting the account or request full account deletion separately. Account deletion is described in the Privacy Policy and public deletion route. Plus ending or refund never by itself deletes your content.

9. Law and ADR

Czech law applies without depriving a consumer of mandatory protection under the law of their habitual residence. First contact [email protected]. Czech consumers may use out-of-court dispute resolution by the Czech Trade Inspection Authority (Česká obchodní inspekce), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, [email protected], https://coi.gov.cz/informace-o-adr/. The discontinued EU ODR platform is not used.

10. Versions

Acceptance is affirmative, versioned and not prechecked. We store the version, time, locale and source surface, not a copy of the Terms, an IP address or device fingerprint. Material new Terms require fresh acceptance before ordinary continued use while sign-out, legal information, privacy/export/deletion rights and support remain available.